• 03-3290 2504   |

Service Designer, Customer Advocacy, RHB Bank

Accounting
Bestari Jaya
2 years ago
RM 1500 - RM 2000
Expired
Entry Level

Description

RHB Banking Group is a fully integrated financial services group in Malaysia. The Group's core businesses are structured into five business pillars, namely Group Community Banking, Group Wholesale Banking, Group Shariah Business, Group International Business and Group Insurance.

Job Responsibilities

  • Oversees quality of day-to-day service provision by reviewing customer feedback and organizing sessions to communicate points of improvement to Receiving Touchpoints and Service Providers
  • Perform callback on post resolution feedback analysis on all complaints to improve complaints-handling approach, identify hygiene factors and fix for non-retail businesses (inform Retail Strategy/Product Tribes/Squads for retail initiatives)
  • Possess significant understanding of end-to-end customer journeys
  • Draft Manual, policies and framework for complaints handling
  • Execute and plan Change Management strategies

Skills and Abilities

  • Strong interpersonal skills and language proficiency
  • Professional Certification of Trainers
  • Certified CX Professional (CCXP)
  • Certified Change Management Professional (CCMP)
  • Member of any Certified Customer Experience (CX) Professional Body/ Association

Educational Qualification

  • Degree in any discipline or equivalent professional qualifications

Benefits

Not Mentioned

Related Jobs

Director Finance & Planning, MISC Group

Accounting
Bestari Jaya
2 years ago
RM 2000 - RM 3500
Expired
Featured
Full Time
Urgent

Associate - Data Management & Reporting, PwC

Accounting
Bestari Jaya
2 years ago
RM 2000 - RM 3500
Expired
Full Time
Urgent

Practice Executive, PwC

Accounting
Bestari Jaya
2 years ago
RM 1500 - RM 2000
Expired
Full Time

Associate - Worldtrade Management Services (WMS), PwC

Accounting
Kuala Lumpur
2 years ago
RM 2000 - RM 3500
Expired
Full Time

Financial Reporting Manager - Group Reporting & Consolidation, RHB Bank

Accounting
Bestari Jaya
2 years ago
RM 1500 - RM 2000
Expired
Entry Level

Account Relationship Manager (Commercial Banking), Johor Bharu, RHB Bank

Accounting
Kuala Lumpur
2 years ago
RM 2000 - RM 3500
Expired
Full Time
Urgent

Sales Consultant / Assistant Sales Mgr, PF/PF-i (KVS Region), RHB Bank

Accounting
Bestari Jaya
2 years ago
RM 1500 - RM 2000
Expired
Entry Level

Software Sales Executive, Ingram Micro

Accounting
Petaling Jaya
2 years ago
RM 2000 - RM 3500
Expired
Full Time
Urgent

Test, MISC Group

Accounting
Bestari Jaya
1 year ago
RM 1500 - RM 2000
Expired
Entry Level

Job Summary

Published On: 19 September, 2024
Deadline: 17 January, 2025
Vacancy: 1
Category: Accounting
Location: Bestari Jaya
Type: Entry Level
Experience: Fresh Graduate
Gender: male
Salary Range: RM 1500 - RM 2000

Enquiry Form

Location Map

For Candidates

For Companies

Contact

No. 37-1, Jalan Sungai Kapar Indah 3K, Taman Sungai Kapar Indah 42200 Klang, Selangor, Malaysia
enquiry@lcpbuildsofttechnology.com
012-6263749

Newsletter

To get the latest news from our website, please subscribe us here:

© LCP Buildsoft Technology (M) Sdn Bhd. All rights reserved.