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Service Designer, Customer Advocacy, RHB Bank

Accounting
Bestari Jaya
7 months ago
RM 1500 - RM 2000
Expired
Entry Level

Description

RHB Banking Group is a fully integrated financial services group in Malaysia. The Group's core businesses are structured into five business pillars, namely Group Community Banking, Group Wholesale Banking, Group Shariah Business, Group International Business and Group Insurance.

Job Responsibilities

  • Oversees quality of day-to-day service provision by reviewing customer feedback and organizing sessions to communicate points of improvement to Receiving Touchpoints and Service Providers
  • Perform callback on post resolution feedback analysis on all complaints to improve complaints-handling approach, identify hygiene factors and fix for non-retail businesses (inform Retail Strategy/Product Tribes/Squads for retail initiatives)
  • Possess significant understanding of end-to-end customer journeys
  • Draft Manual, policies and framework for complaints handling
  • Execute and plan Change Management strategies

Skills and Abilities

  • Strong interpersonal skills and language proficiency
  • Professional Certification of Trainers
  • Certified CX Professional (CCXP)
  • Certified Change Management Professional (CCMP)
  • Member of any Certified Customer Experience (CX) Professional Body/ Association

Educational Qualification

  • Degree in any discipline or equivalent professional qualifications

Benefits

Not Mentioned

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Job Summary

Published On: 19 September, 2024
Deadline: 17 January, 2025
Vacancy: 1
Category: Accounting
Location: Bestari Jaya
Type: Entry Level
Experience: Fresh Graduate
Gender: male
Salary Range: RM 1500 - RM 2000

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012-6263749

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